Refund and Returns Policy

At TJ, we hope that you will fall in love with your sustainable denim as much as we have! If you are completely satisfied with your product, we’d like to help. Please read our return and refund policy below.

Eligibility for Returns
We accept returns in the following situations:

Returns need to be initiated within [Insert Number] days of the date you receive your order.
How to Initiate a Return
Items purchased on final sale or discounted cannot be returned.
To start a return, please follow these steps:

Email us at [Insert Email] with your order number and reason for return.
We will send you a return authorization and instructions.
Carefully pack the item and send it back through a trackable mail method. Return shipping is the buyer’s responsibility except if the item is defective or incorrect.
Refund Process
Once we’ve received and processed your return, we will contact you via email. If approved:

Refunds are made back to the original payment option within [Insert Timeframe] business days.
Shipping fees are not refundable except in the event of our error.
Exchanges
If you need a different size or kind, please return the original and purchase the new one. Exchanges are not currently available for us.

Damaged or Wrong Items
If you received a damaged, defective, or incorrect product, please contact us within [Insert Number] days of receiving the product. We will arrange for return shipping and replace the product or refund in full.

Non-Returnable Items
The following cannot be refunded or returned:

Gift cards
Final sale products
Customized or made-to-order items
Missing or Late Refunds
In case you haven’t received your refund since the processing period, kindly:

Check your bank account.
Check with your credit card company, as it might take longer to clear.
If the issue persists, email us at [Insert Email].
Contact Us
Should you have questions about our Refund and Returns Policy, please feel free to contact:
 Email: info@tjapparels.com
 Address:1311 Strozier Ct Barling, AR 72923

We appreciate your sustainable shopping with TJ!